Last updated: [01 Jan 2025]
eHandler (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of users (“you,” “your”) who visit or use our website www.ehandler.in and our services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communication channels.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you contact us, register, or use our services, we may collect:
- Name
- Company name
- Email address
- Phone number
- Billing and invoicing details
- Pickup and delivery addresses
- GST and business identification details (where applicable)
b) Operational & Transactional Data
- Shipment details (weight, dimensions, destination)
- Order and inventory data
- Courier and tracking information
- Payment and invoice records
c) Technical & Usage Information
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide warehousing, logistics, and fulfillment services
- To process orders, shipments, returns, and invoices
- To communicate regarding service updates, queries, or support
- To improve website performance and user experience
- To comply with legal, regulatory, and accounting requirements
- To prevent fraud and unauthorized access
3. Sharing of Information
We do not sell or rent your personal data. We may share information only in the following cases:
- With courier partners, vendors, and service providers for service execution
- With payment gateways for transaction processing
- With government authorities when required by law
- With internal teams for operational, billing, and compliance purposes
All third parties are required to maintain confidentiality and data security.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information from:
- Unauthorized access
- Loss, misuse, or alteration
- Data breaches
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies Policy
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Improve content and functionality
You may choose to disable cookies through your browser settings, though this may affect website performance.
6. Data Retention
We retain personal and business information only as long as necessary to:
- Provide our services
- Meet legal and accounting obligations
- Resolve disputes and enforce agreements
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications
Requests can be made by contacting us at the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated “Last updated” date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, you may contact us at:
eHandler
Plot No. 5, Shivatva Industrial Park,
Ahmedabad-Indore Highway (NH-47),
Ahmedabad – 382433, India
Phone: +91 94094 93393
Email: orders@ehandler.in
Website: www.ehandler.in